[edeltraud]

Dear Matthias,



Hello and thank you for contacting Players Help.



Further to your recent query, as previously explained, the wager requirements are cumulative, thus I have checked back for previous months for promotions received against wagering completed and discovered the following figures.



Although, as you say for August, the wagering has been more than enough to satisfy the August promotion , with a brief history of the account going back to April of this year, you have received in total promotions valuing $470. Since this time you have wagered a total of $7384, which falls short of the amount you need to have wagered to clear all promotions, $11750, being 25 times this amount.



To clear the promotions that remain, please note that you will not have to wager the full difference between these two amounts but at the most a further $2250 to clear the sole promotional amount that remains.

Also versteh ich das so das ich noch 2250 umsetzen muss oder? Aber irgendwie trotzdem seltsam, da ich mehr als 11750 umgesetzt hab. Ich hatte solche Probleme schon mal, hab dann einfach weiter gespielt und irgendwann konnte ich dann auszahlen. Aber das nervt halt weil man es nicht wirklich nachvollziehen kann.