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You are now chatting with 'Bingo Support'
Bingo Support: Welcome. How may I help you today?
you: hi there, I´ve got a question concerning your rules stated in your most recent newsletter:
you: Rules: For our 200% promotion, no accepted withdrawal requests in order to qualify for this promotion; example to have an accepted withdrawal request only to deposit on the same day DOES NOT qualify for this 200% promotion.)
Bingo Support: and your question is?
you: unfortunately I´m no native speaker and I don´t really understand what you these rules actually mean... :-/
Bingo Support: oh ok.. np
Bingo Support: it means that if you request a pay out you will not be eligible for the promo, which means that the 200% will not be credited to your account
you: a payout of the purchase of 200$ or more or just any other payout that is still pending ??
Bingo Support: any other payout
you: I see, that is basically another version of what is said in the second paragraph of your Bonus rules ,right?
you: All players who deposit funds on the exact same day that their withdrawal request was processed, will receive only a 10% bonus on their deposit and must wait an exact period of 24 hours after their withdrawal request was processed before becoming eligible for any bonus percentage that may be ongoing either according to our Newsletter or any promotions authorized and/or official by Bingo Hall Management. This policy outrules any promotion running and no exceptions to this rule shall be made.
Bingo Support: kind of, but the difference is that in the rules it refers to deposits made in the same day the withdrawal is being processed
Bingo Support: the promo refers to any withdrawal pending made any day
you: so the bottom line is: In case my cashouts are not processed on monday I´ll not be allowed to take part in any "Monday promotions" as the 200% but will have to wait for monday week to be eligible to use this offer. Is that correct so far?
Bingo Support: all cashouts are processed on mondays, the 200% will not be applied if you have a cash out pending or processed on monday
you: I see, I think I got it now. Thanks for your patience! Godbye!
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